Maps and Display

What Should I Do If the Map Shows My Location Incorrectly?

If your location appears in the wrong place on the NavGo map or the location marker moves with a delay, the problem may be caused by the GPS signal, device permissions or location settings.

NavGo Support1 min read

1. Check location services.

Make sure your phone's location services are turned on.

2. Turn on precise location.

If your device supports it, turn on precise location access for NavGo.

3. Check the GPS signal.

GPS accuracy may drop in tunnels, indoor car parks and areas with tall buildings.

4. Review power saving settings.

On some devices, battery saving features can limit location updates.

5. Restart the app.

Stop in a safe place and try reopening NavGo.

If the Problem Continues

Send our support team your device model, operating system version and the conditions in which the problem occurs.

Support: info@navgo.co

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You can share the relevant details and the situation you are facing with our support team.

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