Effective date: 17 October 2026 · Version 2.1
1. Introduction and General Information
At NavGo, we care about our users' privacy and the protection of their personal data.This Privacy Policy explains how personal data is collected, used, protected, shared and deleted in connection with the NavGo mobile apps, the https://navgo.co website and related services developed and operated by Corevia Yazılım Ticaret Limited Şirketi (“Corevia”, the “Company” or “we”).
This policy covers the mobile apps and services offered under the NavGo brand, including NavGo Prime and NavGo Truck Pro.
We recommend reading our Privacy Policy before using our services.
Data Controller
- Company: Corevia Yazılım Ticaret Limited Şirketi
- Address: İdealtepe Mahallesi, Dik Sokak, No: 13/2, Maltepe / Istanbul, Türkiye
- Email: info@navgo.co
- Phone: +90 850 309 73 65
- Website: https://navgo.co
2. Data Collected and Processed
In line with the principle of data minimisation, NavGo aims to process only the data needed to provide its services.2.1. Account and Contact Information
The following information may be processed to create and manage a user account:- Email address
- A unique account ID assigned to the user
- Account creation and session information
- The subscription status linked to the account
- Information shared by the user in support requests
This information is used to verify users' identities, keep accounts secure and provide subscription services.
2.2. Location Information
NavGo uses the device's location services so that navigation and driving assistance services can work.The location information processed may include:
- Real-time GPS coordinates
- The device's current geographic location
- Direction of travel
- Current speed
- Start and destination points set for navigation
- Location information used in route calculation
- Navigation and route creation
- Voice and on-screen guidance
- Calculating routes that suit traffic conditions
- Alerts when approaching fixed radar and speed check points
- Average speed zone information
- Showing road hazards and traffic events
- Providing driving notifications suited to the user's location
Location data is processed for as long as needed to perform the related navigation and location-based functions.
When route and map services are provided, the necessary location data may be processed by the relevant technical service providers under their own privacy policies.
2.3. Device and Technical Information
NavGo may process the following technical information to make sure the app works securely and correctly:- Device model
- Operating system and version
- App version
- App and device identifiers
- IP address
- Technical connection and error logs
2.4. Subscription Information
The following information may be processed in connection with the NavGo Prime and NavGo Truck Pro services:- The subscription plan purchased
- Subscription start and end dates
- Subscription renewal status
- Purchase transaction identifiers
- Subscription verification information
Payments are processed through the payment infrastructure of the relevant store.
NavGo does not store users' credit card numbers, CVV security codes or full payment card details on its own servers.
2.5. Community and Road Reports
NavGo may allow users to create reports about traffic and road conditions.These reports may include information such as:
- Traffic accidents
- Mobile radars and checkpoints
- Roadworks
- Obstacles on the road
- Traffic congestion
- Other road safety events
The location of the event may be processed to match reports with the relevant place.
User reports may be shown to other drivers without displaying personal identity information.
Limited technical records about reports may be kept to protect the security of the service and prevent misuse.
3. Background Location Use
NavGo may need background location access to provide uninterrupted guidance and driving alerts during active navigation.If the user grants the required operating system permissions, the app can run in the background while navigation continues.
This allows:
- Navigation guidance to continue while the phone screen is off.
- Radar approach alerts to be given while the app is in the background.
- Turn and route information to be updated along the route.
- Traffic and road hazard alerts to be provided while driving.
Users can manage or revoke location permissions in their device's operating system settings.
If the location permission is removed, navigation, radar and other location-based features may become fully or partly unavailable.
4. Purposes of Using Personal Data
The data processed by NavGo is used for the following purposes:- Providing navigation and map services.
- Providing radar, speed limit and traffic alerts.
- Creating and managing user accounts.
- Verifying and managing subscriptions.
- Responding to users' support requests.
- Keeping the app and accounts secure.
- Preventing incorrect or malicious reports.
- Maintaining the technical performance and continuity of the services.
- Fulfilling legal obligations.
5. Third-Party Service Providers
NavGo uses third-party technology infrastructure to provide some of its services.
5.2. Apple App Store
Subscriptions and in-app purchases on iOS devices are processed through Apple's payment and subscription infrastructure.Data processing carried out by Apple is subject to Apple's own privacy policy.
https://www.apple.com/legal/privacy/
5.3. Google Play
Subscriptions and in-app purchases on Android devices are processed through Google Play's payment and subscription infrastructure.Data processing carried out by Google is subject to Google's own privacy policy.
https://policies.google.com/privacy
NavGo aims to share with third-party service providers only the data needed to perform the services.
6. Security of Personal Data
NavGo applies appropriate technical and administrative security measures to protect the confidentiality, integrity and security of user data.In this context:
- Secure connection methods are used for data transmission.
- Access to servers and services is restricted by authorisation mechanisms.
- Authentication methods are used to keep user accounts secure.
- Security controls are applied against the risks of unauthorised access and misuse.
- Access to personal data is limited to what the relevant operation requires.
NavGo aims to maintain reasonable and appropriate security measures to protect personal data.
7. Retention and Deletion of Personal Data
NavGo keeps personal data only for as long as required by the purposes of processing or for the periods it must be kept under the applicable legislation.The general retention approach by data category is as follows:
- Account information: For as long as the user account is active and, where applicable, within the relevant legal retention obligations.
- Location information: Processed temporarily to provide navigation services. Real-time GPS coordinates and location history are not permanently stored on NavGo servers.
- Subscription information: For as long as needed to carry out subscription transactions and fulfil the related legal obligations.
- Support records: For as long as needed to resolve the request and fulfil any legal obligations.
- Technical and security logs: For as long as required for security, service continuity and legal obligations.
8. Deleting a User Account
NavGo users can request the deletion of their account and the personal data linked to it.8.1. Deleting Your Account in the Mobile App
Users can follow these steps:- Open the NavGo mobile app.
- Go to the Profile section.
- Select Delete My Account.
- Complete the verification and confirmation steps on the screen.
8.2. Requesting Deletion by Email
Users who cannot access the app can send their account deletion request to info@navgo.co.For security reasons, we may ask to verify that the person making the request is the account holder.
8.3. Cancelling Subscriptions
Deleting a NavGo account does not automatically cancel subscriptions started through the Apple App Store or Google Play.Users need to cancel their active subscriptions separately in the subscription management section of the relevant app store.
After an account is deleted, some records may need to be kept for a limited time due to legal obligations.
9. Users' Rights
Users have rights regarding their personal data under the applicable data protection legislation.Under Article 11 of Turkish Law No. 6698 on the Protection of Personal Data, users in Türkiye have the right to:
- Find out whether their personal data is being processed,
- Request information about the personal data processed,
- Find out the purpose of processing,
- Find out the third parties to whom personal data is transferred,
- Request correction of incomplete or inaccurate data,
- Request the deletion or destruction of personal data under the legal conditions,
- Exercise the other rights provided for in the law.
Users in the European Economic Area may, where applicable, exercise the rights of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent under the General Data Protection Regulation (GDPR).
Requests can be started at info@navgo.co. Formal applications under the KVKK follow the application procedures set out in the relevant legislation.
10. International Transfer of Personal Data
NavGo provides services in different regions, including Türkiye and European countries.In connection with map, navigation, app store and technical infrastructure services, some personal data may need to be processed by service providers abroad or transferred abroad.
These operations are carried out under lawful transfer mechanisms in line with the applicable provisions of the KVKK and the GDPR.
Data transfers are limited to what is needed to provide the service.
11. Children's Privacy
NavGo is primarily a navigation and driving assistance app for vehicle drivers.Our services are not specifically designed for children.
If it is found that children's personal data has been processed unlawfully, the necessary action is taken under the relevant legislation.
Parents or legal guardians can send their requests on this matter to info@navgo.co.
12. Managing User Permissions
NavGo users can manage the operating system permissions granted to the app in their device settings.Location permissions can be changed in the relevant privacy and app permissions sections on Android and iOS devices.
Notification permissions can also be managed in the device settings.
Removing some permissions may prevent the related app features from working properly.
13. Changes to the Privacy Policy
NavGo may update this Privacy Policy in line with legal regulations, technological developments or changes to the services.The updated policy is published on the official website.
If there are significant changes, users are informed by appropriate means where required by the applicable legislation.
14. Contact
You can contact us with any questions about our Privacy Policy, your personal data or your data protection rights.Corevia Yazılım Ticaret Limited Şirketi
İdealtepe Mahallesi, Dik Sokak, No: 13/2, Maltepe / Istanbul, Türkiye
Email: info@navgo.co
Phone: +90 850 309 73 65
Website: https://navgo.co
