Account and SupportWhat Should I Do If I Have Payment or Subscription Problems?
You may run into problems with your NavGo subscription, such as a payment error, the subscription not activating or the purchase not showing up.
NavGo Support·1 min read
What Should I Check First?
- Make sure your internet connection is working.
- Check your App Store or Google Play payment history.
- Confirm that you are signed in with the right store account.
- Update the NavGo app.
- If available, try the restore purchases option.
I Paid but My Subscription Isn't Active
- Check that your purchase was completed in the store.
- If the problem continues, send our support team the purchase platform, the transaction date and the related order number.
How Do I Request a Refund?
Refund requests are handled through the refund processes of the App Store or Google Play, where the purchase was made.
Support: info@navgo.co
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